Freshsales as a HubSpot alternative: a low-cost sales CRM

Contents

1. What Freshsales does
2. Published evidence
3. Strengths and limits
4. Pricing
5. Questions to ask Freshworks
6. Sources

Type	Sales CRM
Pricing	Published
Website	freshworks.com

Freshsales is the sales CRM from Freshworks. Its published annual prices start at $9 a user a month, the lowest paid entry point in this guide⁠1Freshsales pricingFreshworks.

Best for: Small and mid-sized teams that want a low-priced sales CRM with AI lead scoring and deal guidance.

Not the right fit for: Teams that want AI agents working inside the pipeline rather than customer-facing chatbots.

What Freshsales does

Freshsales describes itself as an AI-powered, easy-to-use sales CRM. Freddy AI helps capture, qualify, route and track leads, provides intent scores, recommends deal actions and writes emails; Kanban views and task automation cover the pipeline⁠2Freshsales sales CRMFreshworks. Freshworks reports more than 74,000 businesses using the product, a vendor-reported figure⁠2Freshsales sales CRMFreshworks.

On price, Growth is $9, Pro $39 and Enterprise $59 a user a month on annual billing, which the page says saves 20%. Each paid plan includes a one-time allowance of 500 Freddy AI Agent sessions for customer-facing bots; more cost $49 per 100 sessions. A 21-day trial is available⁠1Freshsales pricingFreshworks.

Published evidence

No case studies with named customers are published.

Strengths and limits

Strengths

• Low published per-user prices on annual billing.
• Freddy AI covers lead scoring, deal recommendations and email writing.
• A 21-day trial with full CRM access.

Limits

• Monthly-billing prices were not shown on the page we read.
• Freddy AI Agent sessions cost $49 per 100 sessions beyond a one-time allowance of 500.
• Built-in phone and sequences were not described on the pages we read.

Choose another option if: You want sequences and call intelligence in the core plan (Attio) or a system that runs work beyond sales (OpenLazarus).

Pricing

Published (USD, per user a month, billed annually): Growth $9, Pro $39, Enterprise $59. Freddy AI Agent add-on $49 per 100 sessions.

Questions to ask Freshworks

• What are the monthly-billing prices, and which features are on Growth rather than Pro?
• Does the plan include built-in calling and email sequences?
• How do we import HubSpot records with associations and activity history?

See how Freshsales compares with the other alternatives in the main guide.

Sources

1. Freshsales pricing. Freshworks. Accessed 8 Nov 2026.
2. Freshsales sales CRM. Freshworks. Accessed 8 Nov 2026.

Further reading

• Buyer's guide · Updated quarterlyThe best HubSpot alternatives in 2026An analysis of eight CRMs that sales teams move to when they leave HubSpot, compared on the same seven criteria, with a ten-seat cost table and the established path to a clean switch.
• Guide · PricingHubSpot pricing by seat in 2026, explainedHubSpot's bill is built from seat types, onboarding fees, credits and contact tiers. This is how each part works, what a typical team pays and how the alternatives price instead.
• Guide · CRM and AICRM with AI agents in 2026, what the AI actually doesEvery CRM now advertises AI. The useful distinction is between AI that writes, AI that recommends and AI that acts on records, and each comes with its own costs and controls.